Requesting support

Before requesting support, please ensure you have carefully studied our support pages.

If the support pages fail to provide an answer, please fill in the details below:

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This is the type of problem we have: Logging on. I have studied the section on the User pages: https://www.focusonsound.com/users/logging-on/ Adding students or teachers. I have studied the Getting started and Administration user pages Finding test results. I have studied the section on the User pages: https://www.focusonsound.com/users/test-results/ FoS Pro lessons. I have studied the relevant User pages: https://www.focusonsound.com/users/fos-pro--lessons/ Setting homework. I have studied the section on the User pages: https://www.focusonsound.com/users/setting-homework/ Problems with the Teams integration. I have studied the Teams user page: https://www.focusonsound.com/users/microsoft-teams/ Problems with the Google Classroom integration. I have studied the GC users pages: https://www.focusonsound.com/users/google-classroom/ Particular sections of the software. Specify below None of these

If the problem only affects certain parts of the software, please state precisely which section. Please copy any relevant URLs (web addresses from the address bar at the top of your browser)

The problem affects all our computers

The problem affects only some of our computers.

Please specify the computer type(s) if the problem only affects some devices

Which browsers cause the problem? Various browsers Chrome Edge Safari

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Focus on Sound Ltd.
c/o Accounts Department
Wise Music Group
14-15 Berners St.
London W1T 3LJ

Focus on Sound is a MusicFirst company - part of the Wise Music group